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The Cash Applications Manager ("Manager") can reside in the Washington, DC, Philadelphia, New York or Dallas office with hybrid work capabilities and will work to redesign and oversee the day-to-day operations of the US cash applications function. The Manager will be responsible for a critical assessment of current policies and procedures, the redesign of functions that need improvement, the clean-up of historical postings, and the implementation of new state of the art automation tools. The Manager will review and manage the workload of employees and additional outsourced staff, ensuring adequate coverage is maintained to meet Firm expectations.

The Manager will have regular direct contact with partners, attorneys, other staff and clients throughout the Firm and be expected to be the final point of contact and to resolve any and all issues relating to the application of cash payments received. The Manager is expected to manage and improve the efficiency of the department and to work on, as well as delegate, tasks assigned to the team.

Key responsibilities of this position include:

  • Responsible for hiring, onboarding, training and managing internal cash applications staff and on areas including, but not limited to, proper allocation of funds received, trust and retainer funds applications, client refunds and daily reporting.
  • Provide active leadership and strategic oversight to continuously improve and innovate the function using technological advances.
  • Ensure customer requirements and expectations are executed timely and accurately, along with verifying that issues are resolved. Promote positive department morale by interacting with the team in a consistently professional manner.
  • Understands and complies with Regional statutory obligations. For example US state bar rules, Solicitors Accounts Rules, etc.
  • Collaborate with Firm billing & collections staff, accounts payable and general ledger & audit staff.
  • Document business processes for reference and consistent practice. Actively collaborates on strategic planning and procedural implementations for system upgrades/changes and process workflow.
  • Creates and analyzes various reports and acts upon the data as appropriate.
  • Develops departmental procedures and monitors systems of internal control.
  • Serve as system administrator cash applications software systems and bank reporting.
  • Supervises and reviews staff in the proper posting cash receipts and trust transactions in compliance with Firm accounting policies and procedures, internal controls, and compliance with applicable laws and regulations.