As a key member of the IT Financial Systems Team, this role will be responsible for providing technical support for the firm’s financial systems in order to deliver high-quality technology services, ensure efficient system functioning, and develop thorough documentation. This individual will provide full-cycle support on firm-wide projects related to the firm’s financial systems from testing through deployment.
Maintain system processes, effectively troubleshoot and resolve financial system issues through completion, while meeting user satisfaction for key stakeholders.
With independent ownership of projects, work with internal business users/owners and other IT teams/members on testing, data audits, deployment and quality assurance.
Develop and maintain internal technical documentation such as: system support guides, data and process flow diagrams, etc.
Partner with project managers and vendors on the evaluation, validation, recommendation, communication, training, and implementation of new software applications including 3rd party integration as needed.
Analyze, develop and implement new business requirements and reports.
Provide support to users of the firm’s financial applications to diagnose and resolve issues including but not limited to: the management of third-tier ticket processing with external software vendors, user issues including the development of Knowledge Base (“KB”) articles, etc.
Provide hand on training on financial systems to new users as when new members join the team.
Knowledge of Aderant Expert system preferred.
Working knowledge of financial terms and business processes.
Strong problem-solving and analytical skills.
Excellent organizational, interpersonal, teamwork, communication and customer service skills.
Ability to communicate clearly and effectively with technical and non-technical users.
Proficiency in VISIO and Excel.
Ability to read/interpret SQL query language is a plus.
Associates or Bachelor’s Degree in Computer Science or Business Administration, or equivalent.
3-5 year of experience in a similar role in a professional service organization; law firm experience preferred.
Ideal candidates will have experience in a user support environment